Professional Summary
Technical Communication and Digital Product professional with a background in technical communication, accessibility, UX design, documentation, and digital content development. Experienced in creating user-centered digital experiences, structured documentation, accessible content, and information systems through usability research, content strategy, information architecture, and user-centered design principles. Passionate about bridging communication, technology, and healthcare through digital products, accessibility, and emerging healthcare technologies.
Skills
UX Strategy & Architecture
Information Architecture
Discovery & Requirements
Prototyping & UX Artifacts
Accessibility & Usability
Analytics & Insights
Tools & Platforms
Experience
Mortgage Solutions Financial
Final Docs Specialist
2024-2026
- Audited regulated financial documents for investors and federal compliance.
- Performed version control and document lifecycle management in SharePoint.
- Validated data accuracy and documented discrepancies before submission.
Pilot Flying J
Shift Lead
2021-2024
- Managed operational reporting and reconciled daily sales and inventory data.
- Ensured adherence to safety, financial, and operational compliance standards.
Walmart
Merchandising Associate
2019-2021
- Executed planograms and applied info architecture principles to physical product layouts.
- Maintained data accuracy for inventory lifecycle and loss-prevention reporting.
Lamar Estates
Certified Nursing Assistant
2016-2019
- Followed regulated healthcare workflows, HIPAA-compliant documentation practices.
- Applied infection control, safety standards, and quality assurance procedures.
Education
Masters of Information Technology - Web Design and Developement
Masters of Science - Business Analytics
University of Denver
Bachelor of Technical Communication and Information Design
University of Colorado Colorado Springs
Associate of Arts in Spanish with Designation
Pikes Peak State College
High School Diploma
Lamar High School